As we travel through life, we collect pieces of knowledge that help us become better travelers. We store and recall this knowledge when we encounter life’s obstacles. So how do you capture this knowledge? That is the question Metro Vancouver in British Columbia, Canada, asked of CH2M.
After the successful launch of Metro Vancouver’s Seymour Capilano Water Filtration Plant, the utility wanted to continue development and implementation of the hands-on type of knowledge transfer and technical training, which had begun with this facility and expand it to the rest of the utility. With new technology, increasing complexity in operations and maintenance, heightened regulations, and rapid staff demographic changes, Metro Vancouver wanted a focused program to capture the institutional knowledge of its senior staff and ensure ongoing technical competency and facility operations across all departments. A cross-functional team of water engineers, operators, and learning design experts helped the utility create asset-management, training, and procedural tools to capture critical knowledge from subject matter experts before they retire, broaden, and enhance existing and new staff knowledge, and help assure long-term efficiency and compliance.
Over our 5-year partnership, we have conducted thorough operations assessments and task analyses, developed user-friendly eLearning, comprehensive technical field guides and references, and standardized key operations protocols.
“The complete package provides a great foundation for staff to operate equipment during early commissioning in support of the Seymour tie-in and media washing,” says Plant Supervisor Alistair Wardlaw. “The classroom training provides a great forum for team building and troubleshooting.”
The result? Metro Vancouver.